Om du försökt spela Halo: The Master Chief Collection online till Xbox One så har du säkerligen fått smaka på det risiga skick som 343 Industries och Microsoft släppte spelet i. Tyvärr löste förra veckans patch bara problemen delvis och det har nu tvingat studiochefen Bonnie Ross att erkänna det uppenbara: "...we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience."
Ross gav utan förbehåll "heartfelt apologies for the delay and for the negative aspects of your experience to date" och försäkrar att de jobbar "around the clock" för att lösa alla problem med Halo: The Master Chief Collection. Hon skriver även:
"Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience. We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we're seeing internally are also happening with fans at home.
Know that we're trying to be as nimble as possible to put fixes in place. We are planning multiple server-side tweaks and game content updates over the coming weeks. Looking forward, I want to give you a high-level cadence of the latest updates we're currently working on. Development and testing of our latest content update continues and we are on track for release later this week. We will update you on the status and patch notes of the content update once we have a better understanding of our release window. Only through making changes on both the "server side" (matchmaking and other server rulesets) and, via content updates (to the game itself), can we make the significant progress we're working towards. And in the interest of expediency, we're attacking the problem from both sides, non-stop."
När problemen väl är lösta lovar Ross att fokusera på de spelare som drabbats med någon form av kompensation: "...we will detail how we will make this right with our fans."
Med tanke på hur viktig Halo-serien är för Microsoft ligger det verkligen i deras intresse att få igång Halo: The Master Chief Collection. Det kraftiga strulet har knappast ökat intresset inför Halo 5: Guardians, och det kommer krävas en del arbete för att återställa förtroendet.
